Session Descriptions - Business Track

Business Track
The business track will feature speakers from JD Power and Associates, Insurance Networking News, Perr & Knight, and SMA, a strategic advisory firm. We will have other industry thought leaders, including customer speakers, who will lead discussions on how best to address current and future industry issues.

Date	Session
Mon, May-02 2011 09:00 AM - 04:00 PM	Executive Technology Session - IT Forum (Invitation Only)
Mon, May-02 2011 06:00 PM - 08:00 PM	Welcome Reception
Tue, May-03 2011 08:30 AM - 10:00 AM	General Session #1 Opening Session - 2011 Duck Creek Insurance Forum
Tue, May-03 2011 10:30 AM - 12:00 PM	General Session #2 - Product Roadmap
Tue, May-03 2011 01:00 PM - 02:00 PM	Breakout Session B1 - Change Management - A Practical Guide for any Channel Change
Tue, May-03 2011 02:30 PM - 03:30 PM	Breakout Session B2 - Social Media Channels
Tue, May-03 2011 04:00 PM - 05:00 PM	Breakout Session B3 - Streamlining Compliance and Optimizing Admitted Product Speed to Market
Tue, May-03 2011 05:00 PM - 09:30 PM	Biltmore Tour, Reception & Dinner
Wed, May-04 2011 08:30 AM - 09:30 AM	General Session #3 - Customer Retention Channels
Wed, May-04 2011 10:00 AM - 10:50 AM	General Session #4 - Beyond the Transaction - Empowering People
Wed, May-04 2011 11:00 AM - 12:00 PM	Breakout Session B4 - The User Experience - The Human Factor
Wed, May-04 2011 01:00 PM - 05:30 PM	Off-site Activities
Wed, May-04 2011 06:30 PM - 09:30 PM	Blues & BBQ Dinner at the Grove Park Inn
Thu, May-05 2011 08:30 AM - 10:00 AM	General Session #5 Closing Session - 2011 Duck Creek Insurance Forum
Thu, May-05 2011 10:30 AM - 11:30 AM	Breakout Session B5 - Distribution Channels

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